Recent Why SERVPRO Posts

We are Cleaning Experts-

3/17/2020 (Permalink)

Here to Help Graphic 7x24x365

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Carrollton, 972-446-0383

Why SERVPRO?

2/14/2020 (Permalink)

Each morning at 8:00 am sharp, the entire staff of SERVPRO of Carrollton begins with a meeting in our conference room.  We use this morning meeting to discuss the calls that have come in from the previous day and to assess what work is scheduled for the day ahead.  This daily meeting is just one example of the team approach SERVPRO takes in providing quality work to our customers. As the Corporation celebrates its 50th anniversary this year, we take the corporate theme of “One Team” to heart by making sure that all team members, from the front office to the crew of technicians, know that they each play a role in getting the job done.  SERVPRO of Carrollton is locally owned and is recognized as a Top 100 franchise among over 1700.  

SERVPRO handles restoration work on both residential and commercial structures for damage from water, fire, smoke, sewage, and mold. Many of our jobs come from everyday mishaps such as leaky supply lines, busted pipes or backed-up toilets. We have staff members who deal directly with insurance claims submitted for damages and with an on-site showroom of flooring samples, tiles, cabinetry and more, we can take the stress out of getting a property back to preloss status. 

One service SERVPRO offers to businesses is the Emergency Ready Profile (ERP) mobile app. Business owners can schedule a free, no strings attached appointment with an account manager to assess their properties and identify where shutoffs are located and whom to call should disaster strike. Having an ERP can help give business owners peace of mind should they need to take days away from their property for vacations or other absences.

We're a business no one hopes to need, but our hope is that we can assist both homeowners and business owners to be prepared, and to know who to call in such an emergency. 

We are always here to help!

SERVPRO of Carrollton 1-4-8

12/27/2019 (Permalink)

SERVPRO is your only local restoration company that follows the “1-4-8” rule of thumb.

 Every SERVPRO franchise is required to fulfill these guidelines:

1: One Hour: We guarantee that our customers will be contacted within one hour of their initial loss. When it comes to a water or fire damage, we know time is of the essence, and the faster our response time is, the less damage you are likely to encounter.

Here at SERVPRO of Carrollton, our response time is usually much faster than our one-hour promise.

4: Four Hours: If you decide you need our immediate assistance, we promise to be on-site and ready at your location within 4 hours to start the mitigation process. Again, we are usually on-site much quicker than our 4- hour promise, which our local competitors do not offer. We take pride in going the extra mile to provide excellent customer service.

8: Eight Hours: Within 8 hours, we promise to provide you and your insurance carrier or adjuster a scope of the damage along with a plan of action regarding your mitigation needs. We understand how keeping up communication is key for our customers’ peace of mind throughout the mitigation process.

At SERVPRO of Carrollton we guarantee to always follow Corporate’s 1-4-8 response time guidelines and strive to assist our customers even faster whenever possible.

If you have water or fire damage, don’t hesitate to call SERVPRO of Carrollton at 972-446-0383.

 We are always happy to help our customers feel “Like it never even happened.”

Why Choose SERVPRO? Our Advanced Equipment and Technology!

12/2/2019 (Permalink)

Racks of Drying Equipment "Like it Never Even Happened!"

At SERVPRO of Carrollton,  we strive to provide our customers the best service using our latest, up-to-date equipment and technology. We understand the stress that comes with experiencing a water or fire damage and our goal is to alleviate that stress as quickly as possible. We always follow the practices and standards set by the Institute of Inspection Cleaning and Restoration Certification (IICRC).

When we report to a water damage at a home or business, the first step is to determine the extent of the damage, and the areas affected. Our advanced moisture meters allow us to detect water that cannot be seen behind the walls or under your flooring, and exactly how saturated it is. We use our infrared cameras for areas that are harder to detect with the meters.

Once we determine the affected areas, we will set up drying equipment. Our industrial dehumidifiers and high-speed air movers are typically used in a residential or small water loss. The dehumidifiers help remove the moisture from walls, ceilings, and floors. The air movers increase air circulation, improving the overall drying time by helping to evaporate moisture in the air quickly. For larger commercial water damages, we use our high-grade desiccants to complete the drying process more efficiently.

Water and fire damages have the potential to cause powerful odors. We use air scrubbers and deodorization agents to remove these odors and help control air quality. Our air scrubbers remove chemicals, contaminants and gasses from the air through a filtration process. Our deodorization agents control the odors helping to eliminate them from the air all together.

If you have a water or fire damage, call us at 972-446-0383.

With our advanced equipment & expertise, we promise to make the damage feel “Like it never even happened.”

Key Reasons to Choose SERVPRO!

12/2/2019 (Permalink)

Servpro digital graphic Orange and Green Call us anytime- We are HERE to Help!

Home/business owners rely on SERVPRO of Carrollton to restore damaged property for tons of reasons. Here are just a few below:

  1. We Respond Promptly 

 You can reach us 24 hours a day and 7 days a week and 365 days a year. Our phones are answered by our trained-on call managers for the week outside business hours. Meaning that you will always to speak to someone who is able to dispatch crews to assist you.

  1. SERVPRO is Trained & Qualified

Our crew members have the best training through the IICRC (Institute of Inspection Cleaning and Restoration Certification). Along with the best training, SERVPRO of Carrollton has certifications through IICRC such as WRT, AMRT, FSRT, CCT and more.

  1. We Understand

SERVPRO of Carrollton understands the situation and how you feel when it comes to a loss. We’re on the same page with you when it comes to keep the cost down, remediate the damage and make your home or business look and feel “Like it never even happened.”

  1. Restore vs Replace Philosophy 

To someone who is untrained and experienced when it comes to a water or fire damage, it would make sense to replace everything. The drying and cleaning methods that we use allows us to save a lot more than replacing. The benefit of restoring is being cost effective, saving time and it gives the customer a peace of mind.

 SERVPRO of Carrollton is always here to help whenever you need it. If you discover water coming through the ceiling of your home at 4 AM, or you are notified by your building's security system that your fire alarm is going off and your warehouse is full of smoke, call us at 972-446-0383.

You will be speaking to a decision maker who is able to dispatch a crew and help you make it “Like it never even happened.”

We are LOCAL and care about the Carrollton Community!

11/12/2019 (Permalink)

7x24 Service Always Available to put our Customers at Ease! 7x24x365!

The effects of a disaster on your home can get felt immediately. From the impact that it has on the relocation of your family until the situation can get restored to the damages caused to the structure and the contents of the property, you need a team that can restore your house quickly.

Our office is a family run business that focuses on being on-time, efficient and providing quality services to our customers.

 We offer a fast response time and highly trained professionals capable of assessing the damage to your property and having the experience to overcome it.

We care about our customers and do what it takes to work with their insurance company to make the process smoother.

Something that makes our franchise a wise choice for those battling the effects of disasters like fire, mold and water damage is our fast response to the emergency. We have a 24-hour response team that can mitigate loss at your property by preventing the damage from continuing to spread throughout your home.

We have advanced technology that can extract water fast and start drying up damp areas on your property. This ability alone can help to starve out active mold colonies as our remediation technicians begin the preparations for removal of the organism, but also preserves materials affected by water loss incidents inside the house.

Our SERVPRO franchise is also a wise choice because of our highly trained technicians. When a water disaster strikes your home, you put your trust in those that come to help you restore the damage and get it back to preloss conditions.

We ensure that the professionals we dispatch throughout our service area are educated and experienced in the best practices and tactics to make restoration as fast and effective as possible without compromising quality.

Locally Owned Company with National Resources

No matter what the emergency, our SERVPRO of Carrollton response team is ready to help you 24/7 when you call (972)446-0383.

Steps a Disaster Response Team Will Take Following a Massive Storm

3/24/2019 (Permalink)

SERVPRO can respond to thunderstorm damage

Like other business owners, you may worry about what to do in the wake of a major storm or weather event. These incidents could inflict serious harm to your employees and could also result in costly damages to your office. Plus, without effective disaster recovery, your operations may stall, and your business could suffer. Fortunately, there is help. Top disaster response specialists have the expertise and experience to handle even the most devastating issues.

Common Disasters the Professionals Respond to:

Living in, Carrollton, TX, you know that you and your company are susceptible to Mother Nature’s fury at any time. It’s nice to know that there are qualified professionals who have the training, skills and equipment to clean up and make your office safe again. The pros can respond to the following:

  • Major thunderstorms
  • Hurricanes
  • Tornadoes
  • Floods
  • Mudslides

Size Doesn’t Matter

You may think your unique situation won’t warrant the right help. For example, if a massive storm rolls through the area and inundates your office, you may lose hope that any company would have the capacity to help. Or, if the incident is on a smaller scale, you may wonder whether a disaster recovery team would bother with your needs. Luckily, the most reputable companies can take care of you whether your cleanup job is small, huge or somewhere in between.

Effective Process

When you’ve got water in your office building, you need to count on a crew to get your facility back to working order. Even in the aftermath of the worst storm damage, the best cleanup team will come through. They’ll use the most powerful equipment and employ industry-leading methods to remove water, dry the affected area, and clean and sanitize your office. If necessary, the corporate office will send additional equipment and technicians to the scene to ensure the recovery effort is successful.

The right disaster recovery company will be a lifesaver during this time of need. It’s comforting to know you can trust the professionals.

How SERVPRO Helps During a Disaster

2/18/2019 (Permalink)

Residential storm damage in Carrollton, TX

How SERVPRO Helps During a Disaster

During a natural disaster in Carrollton, TX, it can be expected that there will be a large amount of damage to the area. When this happens, it is important to call on a reliable service for disaster recovery. Here are just a few reasons why SERVPRO is a leading choice during emergencies.

1. They Can Handle Any Size Disaster

When a large disaster occurs, it can cause a devastating amount of storm damage. It can take a lot of work to get the rebuilding process completed, starting with mitigation and ending with restoration. Whether it’s a flood, hurricane, tornado or blizzard, they can handle any kind of disaster. Their large-loss specialists are trained and qualified to take care of an emergency of any size.

2. They Are Available Nationwide

SERVPRO has over 1,700 franchise locations across the nation, so they can arrive quickly wherever they are needed for disaster recovery. Corporate locations can provide any needed equipment to franchise locations so that they have the right tools to get the job done. When extra help is needed in a particular location, teams from other areas can be called in for help.

3. They Are Always Ready

Because they are open 24 hours a day and are available any day of the year, SERVPRO is always ready to come to your aid. Their quick storm response time means they can start working as soon as possible to mitigate any property that has been affected by the disaster. Getting mitigation done in a timely manner means that there will be less overall damage and the restoration process will take less time and money to complete.
When you are in need of a disaster recovery service, you should choose a company that can work well while completing mitigation and repairs as quickly as possible. With highly-trained professionals that are always available in many locations across the country, SERVPRO is an obvious choice.

3 Ways To Prevent Water Damage During Construction

12/26/2018 (Permalink)

Mitigation on commercial building due to pipe leak in Carrollton, TX

Preventing Water Damage During Construction

Constructing a new area or making renovations can benefit your business in Carrollton, TX in many ways. However, avoiding a water pipe repair or a leaking appliance can result in water damage during construction. There are several ways in which you can prevent water damage from occurring during construction.

1. Protect Important Areas and Items

In order to ensure that water doesn’t cause major damage to your business, it can sometimes be helpful to make sure certain areas in your business and items in your business are protected. For example, it’s often wise to make sure any electrical systems are turned off or moved away from the construction to prevent them from coming in contact with water. Additionally, using waterproof containers to store important documents can give you peace of mind.

2. Monitor Water Use Before and During Construction

If you know the average amount of water your business uses before construction, keeping track of the amount of water being used during construction will be easier. If you notice a sudden spike in your water usage, you can search for the potential causes of the jump in water usage. Additionally, if you do notice an increase in your water use prior to construction, it’s often best not to put off the water pipe repair or other issue, and instead fix the problem before construction begins.

3. Conduct Frequent Inspections

Throughout construction, it can be helpful to inspect your building to ensure there are no hidden issues. It can be particularly useful to inspect your appliances and pipes if they are near the area that is under construction, as these items are more likely to become damaged. By doing these inspections, you are more likely to notice a leaky or broken pipe or appliance, and you may be able to prevent your building from becoming flooded.

Monitoring your water usage and making a water pipe repair or fixing other issues before construction, keeping your building and documents safe and conducting frequent inspections can help you prevent water damage. Consider contacting water damage restoration professionals if your business has already sustained damage.

How To Resolve a Mold Issue at Your Business

11/28/2018 (Permalink)

Mold present behind wall in Carrollton,TX

Discovering you have a mold problem at your Carrollton, TX, business can be stressful. Black mold and other fungi grow and spread for many reasons but are usually the result of a flood, pipe leak or other source of moisture. Cleanup efforts can be a challenge; however, knowing which steps to take may help you save time and get your business back on track.

Contain the Area

Performing mold remediation is an important step once you discover it inside your building. Even if the growth is already significant, you can stop the spread of mold spores by taking several simple actions before help arrives:

  • Turn off the HVAC system
  • Open windows in the affected area
  • Use fans to lower the humidity where mold is present

Have your employees and customers steer clear of contaminated rooms and place barriers and warning signs to prevent anyone from entering.

Call in Mold Professionals

Black mold and other types of fast-growing fungi are usually difficult to destroy, so calling in a mold damage and restoration service can be an effective step in your mold cleanup efforts. Professional technicians can target the source of the growth, gauge how serious the infestation is, and offer you different options for restoration based on your budget and needs.

Opt for Tear Out and Flood Cut Services

If the mold inside your business was caused by severe flooding, it is wise to ask your restoration technicians about tear out and flood cut services, especially if affected rooms contain drywall. This material can absorb water and allow mold to grow inside walls, where it often causes insulation and wood to rot. Cutting into the drywall to find and remove damaged building materials can prevent future mold growth and the costly repairs that might come with it.

Flooding and other moisture issues can cause black mold to grow inside your Carrollton, TX, business as soon as 24 hours after the event. Knowing which steps to take for remediation could mean the difference between resolving the problem efficiently and a prolonged closure that might affect the future of your business.

Smoke Damage From a Fire Can Be Very Destructive

11/20/2018 (Permalink)

Smoke smell removed from a Carrollton,TX business

Five Commonly Overlooked Areas to Keep In Mind As You Recover From a Fire

When you think of a fire blazing through your business in Carrollton, TX, you most likely picture charred wood and flames leaping from surface to surface, gobbling up precious paperwork. But take a moment to consider another cause of damage — smoke. The odor of smoke from a fire will not simply go away on its own; you must employ smoke cleaning techniques to prevent health issues and other problems.

  1. Not all smoke is created equal. Certain items produce toxic substances when they burn and leave a harmful, or even greasy, residue on surfaces in addition to the smoke odor. Handling these items can make you sick.

  2. Upholstery and draperies can be ruined by smoke damage. The odor goes deep into foam cushions and can even stain the fabrics. Just airing them out in the fresh air and sunshine is not nearly adequate.

  3. Recessed lighting, frequently found in business locations, can harbor smoke residue, which, when the lights heat up, can release a strong odor for years if not cleaned.

  4. HVAC ducts that carry air conditioning and heat into your office spaces can also carry allergens and toxins into the lungs of your employees or clients, causing health issues. Ductwork will require professional inspection and smoke cleaning services, which may involve using ozone machines or air filtration devices.

  5. Acoustic ceiling tiles can become discolored and stained and release the smoke odor into the air indefinitely if not cleaned or replaced.

As you can see, in addition to the burned areas of your business, and any water damage caused by the hundreds of gallons of water used to put out the fire, smoke can be incredibly invasive, sneaking into every crevice and settling there, requiring thermal foggers to reach all those hiding places. If you are located in Carrollton, TX, don't worry; your nearby smoke cleaning specialists can offer great peace of mind as they thoroughly eradicate smoke damage and odor.

3 Important Facts About Flood Damage Cleanup

11/13/2018 (Permalink)

Major residential storm damage in Carrollton, TX

Flood Damage Cleanup

When heavy flooding occurs in Carrollton, TX, it can cause widespread damage throughout your home. From soaked drywall to standing water that can warp or rot wooden or carpeted flooring, flood waters can wreak havoc on every level of your house. However, before you begin the cleanup process, it is important that you understand the difference between storm floods and those that stem from plumbing problems, as the remediation and restoration for each can differ.

1. Storm Floods Are Usually Widespread

When violent storms cause flooding, the water can be difficult to control or divert. Even streams or creeks that spill over during heavy rain are capable of creating significant flood waters that can pour into your home. When this happens, almost any room can be affected, and unlike small plumbing floods, the water cannot be confined to one area.

2. Flood Water Is Contaminated

Flood damage cleanup presents a unique set of challenges because of the condition of the water. Overflowing sewers, animal waste and pesticides from flooded lawns can severely contaminate flood water and make it dangerous to handle. Experienced technicians that work at a storm cleanup and remediation service usually call this Category 3, or black water, as it did not come from a sterile source, such as a broken kitchen pipe or water line, both of which are generally considered Category 1.

3. Mold Growth Can Happen Quickly

Standing water that stems from heavy floods can increase the humidity in your home and accelerate mold growth on walls, ceilings and furniture. Having the rooms drained as soon as possible can decrease this type of water damage. However, if mold develops afterward, it is wise to ask your cleanup technicians to perform a flood cut in each room to ensure no fungi has spread into the interior walls.

Flooding can cause significant damage when it invades your Carrollton, TX, home. Understanding the difference between outdoor floods and those that begin indoors will likely make the cleanup process less stressful.

When Do I Need Commercial Flood Insurance?

6/15/2018 (Permalink)

Commercial insurance covers one type of water damage, while flood insurance covers an entirely different type of water damage.

You may think you don’t need commercial flood insurance, especially if you live in a particularly dry or elevated area of Carrollton, TX. Yet you’d be surprised by the situations in which flood damage can strike, and leave you high and dry on coverage for damages. So what’s the deal with commercial insurance?


What Flood Insurance Covers


You may already have a commercial property insurance policy, but this only covers water damage related to burst pipes or other such incidents. When floods happen from storms, melting snow, hurricanes, or other natural disasters, you need a separate flood policy to cover it. This policy will cover floodwater damage to:

• Structural damage to walls, floors, and ceilings
• Fixtures
• Furniture
• Inventory
• Business property

If a flood affects your property and these items or structures are damaged, then your commercial flood policy will generally cover the cost of replacing them with comparable items up to a certain point. An insurance adjuster will make necessary determinations regarding a claim, and the amount that may be awarded in compensation.


What Flood Insurance Doesn’t Cover.


Flood insurance doesn’t cover everything, though. Your policy usually won’t cover things such as:

• Damaged currency
• Mold and mildew damage, particularly if preventable
• Economic losses due to business interruption
• Cost of temporary premises or housing
• Vehicle damage
• External property, furnishings, and décor outside the commercial building

Some of these items will be covered under a standard insurance policy for commercial properties.


So I Need Both Flood and Commercial Insurance?


Yes. Commercial insurance covers one type of water damage, while flood insurance covers an entirely different type of water damage. To be safe, especially if you live in an area prone to flooding, high levels of snow melt, or other natural disasters, you should attain both types of insurance. Many insurance companies will provide you with a quote on a package to combine the two, or discuss your options for purchasing each policy separately.

For more information, please visit us at http://www.SERVPROcarrolltontx.com/.