Recent Why SERVPRO Posts

What Are the Benefits of Prequalifying a Restoration Company for a Rental Property?

9/6/2021 (Permalink)

Blog Summary: SERVPRO of Carrollton explains why a landlord or a rental property owner should prequalify a damage restoration company, such as SERVPRO of Carrollton, for their rental home.

As property damage restoration specialists, the technicians at SERVPRO of Carrollton know and understand the many facets of owning and managing property, such as a home, business, or real estate portfolio of rental property. SERVPRO of Carrollton is dedicated to helping property owners recover from water damage, fire damage, mold damage, and other types of property damage disasters.

The Challenges of Owning Rental Property

Owning and managing rental property in Carrollton, TX, comes with certain issues and challenges.

  1. Late rent, little rent, or no rent

Cash flow issues threaten to turn a promising enterprise into a monthly nightmare. Irregular rent payments make it difficult for the property owner to make an adequate return on the investment.

  1. Unexpected expenses

Worn-out appliances, broken fixtures, and other maintenance issues are inevitable. A malfunctioning refrigerator, a shattered sliding door, or a catastrophic HVAC failure creates stress for both the landlord and the renter.

  1. Legal issues

A trip-and-fall incident at a rental property could result in expensive litigation costs for the property owner.

  1. Round-the-clock responsibilities

Small investors often enjoy working on their rental properties. However, dealing with issues at the property at inconvenient times is not as enjoyable.

  1. Property damage

A property damage disaster, such as water damage, mold infestation, fire damage, or smoke damage, has the potential to disrupt the life of both the renter and the property owner for weeks or months. A major fire and water damage incident could put renters in a hotel for days or weeks and disrupt cash flow from rent.

Evaluating the Benefit-Cost Ratio

Many individuals involved in business or investing are familiar with a benefit-cost ratio (BRC). According to Investopedia, “A benefit-cost ratio (BCR) is a ratio used in a cost-benefit analysis to summarize the overall relationship between the relative costs and benefits of a proposed project.” In the case of property damage restoration, it is helpful to weigh the benefits of prequalifying a damage restoration company before disaster strikes.

The Benefits of Prequalifying a Property Damage Restoration Company

Property owners can implement strategies to minimize the challenges of managing and maintaining rental property. One strategy is to prequalify a property damage restoration company to handle any catastrophe that might arise. Consider the following benefits of prequalifying a proven, reputable restoration company:

  1. Availability

The team at SERVPRO of Carrollton is available 24/7, 365 days a year, including Thanksgiving Day and Christmas. When the professionals are ready to respond to a disaster, the property owner does not have to.

  1. Ability to handle any type or size disaster

A reputable company can tackle a late-night sewage spill, burst pipe, ruptured supply line, or fire and smoke damage disaster. When SERVPRO professionals arrive on the scene, everyone knows help has arrived. Immediately, a trained technician inspects and evaluates the situation. A written estimate with documentation is prepared for approval by the owner or an agent of the owner. Meanwhile, if possible, any water intrusions are identified and mitigated. When pre-qualification is in place, staging for the cleanup and restoration process is quickly initiated. No time is wasted.

  1. Insurance claim management

SERVPRO of Carrollton handles the client’s insurance claims, including documentation. The company uses an industry-standard estimating app such as Xactimate, which is universally recognized by insurance companies.

  1. Training and experience

The SERVPRO team is trained, skilled, and experienced in helping property owners and renters deal with the stresses presented by a disaster that damages a home and destroys personal belongings.

By working with SERVPRO of Carrollton, property owners and property managers can successfully overcome some of the challenges associated with owning and renting out real estate. As a locally owned and operated damage restoration company, SERVPRO of Carrollton is invested in the property damage concerns of the community and is committed to putting customers first. The company’s owners have over forty years of combined experience in the service industry, and the entire team takes great pride in making sure that each client receives the best customer service possible.

For more information about property damage restoration services, including water damage restoration and fire damage restoration, email SERVPRO of Carrollton at office@SERVPRO10952.com. The office can also be contacted by phone at (972) 446-0383

How the Team at SERVPRO of Carrollton Helps Homeowners Avoid Insurance Claim Mistakes

7/7/2021 (Permalink)

Blog Summary: SERVPRO of Carrollton offers tips on how homeowners can avoid insurance claim mistakes.

The staff at SERVPRO of Carrollton, a Carrollton, TX, damage restoration company, knows how complicated and confusing home insurance can be. The task of correctly filing a claim on homeowners insurance is challenging and, at times, frustrating, especially in cases involving extensive property damage or a complex claim.

The likelihood of filing a claim increases as 2021 progresses. Summer tornado activity gears up. The eastern and Gulf Coast United States head into hurricane season. The western U.S., including Texas and the Dallas/Fort Worth area, including Carrollton, has already started its yearly battle against wildfires and whatever else comes along the way.

The industry experts at Forbes report that almost six percent or one out of fifteen insured homeowners filed a claim in 2018, according to data from the Insurance Information Institute. A staggering 98% of those claims stemmed from some form of property damage.

Informed and meticulous homeowners are capable of successfully navigating the insurance claims process. Listed below are some common mistakes homeowners should avoid making when filing an insurance claim after a property damage disaster.

Mistake #1: The homeowner did not take photo and video documentation of the damage.

The failure to thoroughly document property damage is the most common error homeowners make when filing an insurance claim. Homeowners encounter this pitfall when they fail to take pictures and videos of property damage as soon as the damage occurs or as soon as the damage is discovered.

Homeowners need to know that images and videos are vital when filing a claim. Periodically, a homeowner should create a walk-through video of the home. The video can be stored on the cloud, where it can be accessed at any time. This archive enables the homeowner to prove the extent of the damage to the house should property damage occur. This documentation can greatly aid the processing of the claim payout.

Mistake #2: The homeowner neglected to read the insurance policy.

Insurance policies are not easy to read. Although the technical language is complicated, the homeowner should still make an effort to understand the coverages in the policy. For instance, a common incorrect assumption is that flood insurance is the same as water backup coverage. Water backup coverage covers damage caused by a sewer drain or sump pump backup and will not cover damage from a flood.

Mistake #3: The homeowner did not have the right insurance to cover the property damage disaster.

A policy may only have actual cash value coverage for the contents of the home, which is not the same as replacement cost coverage. Damage from the wind and floodwaters of a hurricane is likely not covered by standard home insurance policies, especially if the home is located in a region prone to hurricane damage. A solid hurricane insurance plan might actually consist of three separate policies that ensure adequate coverage. Policy exclusions can financially devastate the homeowner who lives in an area susceptible to natural disasters.

Mistake #4: The homeowner did not make an inventory of the contents of the home.

This mistake will be especially painful in a situation where property damage is extensive. Stress and time impede memory. An exhaustive home inventory will make the claim process easier and faster.

Mistake #5: The homeowner failed to clearly communicate the damage in the insurance claim.

Many home insurance claim mistakes are the result of the homeowner’s failure to clearly describe the damage to the property. Poorly communicated claims information causes delays which can cause the entire claims process to grind to a halt.

Mistake #6: The homeowner did not file the claim promptly.

Negligent home maintenance can result in damages that are not covered by home insurance. For example, damage from a ruptured water pipe is covered. A claim for damage from a roof leak the homeowner failed to promptly repair may be denied because of the failure to take action to stop the leak. The failure to notice and report a potential claim can lead to claim denial.

Mistake #7: The homeowner discarded damaged items that would have been useful to the claim.

The temptation after a property damage disaster is to quickly clean up the mess and discard any debris. Regrettably, homeowners discard damaged belongings before the total damage is documented. In the cleaning process, receipts that would have supported a claim are sometimes destroyed. When filing a claim for a damaged item, keep the item until there is sufficient documentation of the damage. Failing to preserve a paper trail could be a very costly financial mistake.

Mistake #8: The homeowner attempted to navigate the claims process alone.

The insurance claims process is complex. A single error on the part of the homeowner could delay the process or reduce the final payout for damages. The homeowner who tries to navigate the process alone can expect delays, frustration, and an overall negative customer experience.

Trust the damage restoration experts at SERVPRO of Carrollton to handle the insurance claims process from beginning to end. The experienced staff will manage the claims process and work to resolve any issues that might arise so that the restoration process can progress smoothly and swiftly.

For more information about Carrollton, Dallas, and Bent Tree, TX, damage restoration services, contact the office by phone at (972) 446-0383 or by email at office@SERVPRO10952.com.

Why Customers Should Expect Damage Restoration Companies to Have Professional Industry Certifications

2/22/2021 (Permalink)

Blog Summary: SERVPRO of Carrollton helps customers understand why industry certifications are vital for a property damage restoration company.

When a home or business owner is choosing a company to provide damage restoration services in or around Bent Tree, TX, he or she should make sure that the prospective damage restoration company has professional industry certifications. Professional certifications document the scope of instruction and training received by a technician. Certification also validates that technicians have successfully completed the required course instruction and have passed the relevant testing and evaluation of their competency.

The Institute of Inspection, Cleaning and Restoration Certification

The Institute of Inspection, Cleaning and Restoration Certification (IICRC) is a nonprofit training and certification organization that serves the restoration industry around the world, including in the US, the UK, Australia, Japan, and more. IICRC provides certification programs and establishes standards to ensure best practices and performance for the inspection, cleaning, and restoration industries. The emphasis on best quality and competency protects the interests of consumers and professionals in these industries. IICRC certification instills a higher level of trust in the service provider and makes the customers confident that they will receive the best services.

Certification Requirements of the IICRC

Businesses seeking to qualify for IICRC-certified status must take several steps to prove they are both trustworthy and reliable. The goal is to ensure the best customer service while protecting the rights and interests of all participants or professionals.

These steps to certification include:

  • Proof of insurance
  • Proper documentation showing the educational and training requirements for certification have been met by all technicians
  • Documentation of follow-ups and ongoing training to maintain credentials
  • Deployment and maintenance of a proper customer complaint system (Formal, written complaint mitigation policies that seek to address and resolve the issue as soon as possible are a mandatory component of this system. Proper documentation of follow-up and outcomes is also required.)
  • Adherence to the IICRC Code of Ethics, which are a collaborative effort between the IICRC and the community of professionals

Direct Benefits of IICRC Certification

An IICRC certification validates a professional reputation for a property damage restoration business. The continuing education requirements help a business maintain a high level of competency and stay competitive in the industry. It also provides the support essential for sustained growth.

  1. Customers can rest assured that anyone working on their home or property has the appropriate knowledge and skills to do the work correctly and thoroughly.
  2. Customers can be confident that technicians are aware of and are following the necessary safety precautions for workers, residents, and building occupants.
  3. IICRC certification ensures a uniform and up-to-date knowledge base, as well as compliance with safety standards and precautions. Maintaining job site quality and safety standards prevents costly restoration mistakes, lost-time accidents, and a damaged reputation.
  4. By maintaining the consistently high standards and expectations of IICRC-certification, a property damage restoration company builds credibility and earns respect in the industry.
  5. Inclusion in the IICRC database of certified professionals increases visibility, enhances accessibility, and reinforces professional legitimacy in the eyes of both customers and competitors.
  6. The broader brand relationships and networking opportunities that grow out of participation in IICRC certification and recognition help the restoration business provide a more comprehensive range of benefits and services to clients.

Benefits to Consumers

The IICRC provides a number of benefits to consumers as well.

  1. Rigid standards developed by the industry’s top professionals adapt when needed with advancements in information and technology.

Customers know they can trust processes driven by IICRC-certified professionals.

  1. Standardized training and credentialing instill confidence in the professionals and the quality of their job performance.

Customers can have confidence that all team members have the knowledge and skills to perform the restoration process safely and effectively.

  1. The requirement for continuing training and instruction to maintain professional credentials ensure uniform quality and safety.

Having to refresh essential knowledge and skills to maintain certifications and gain employment prevents the dangerous practice that permits nearly anyone to engage in property damage restoration, even without updated training. The restoration and cleaning industries are constantly advancing and improving. Continuous training keeps professionals on the cutting edge of innovations in technology, techniques, and safety.

  1. IICRC-certified businesses must have insurance coverage.

Insurance is a necessary part of business operations. If something goes awry on the job, insurance guarantees that the team, the customer, and the property are properly protected.

  1. An IICRC-certified damage restoration company adheres to a strict code of ethics and has a system with policies, procedures, and documentation requirements to handle and resolve complaints.

Customers can be assured that if there is a problem, it will be remedied in a timely and professional manner. All IICRC-certified businesses must implement an effective and trustworthy protocol to process and resolve any customer complaints.

The IICRC standards and codes have power because they require strict adherence and are continually refined and improved by professionals working within the industry. These standards protect both consumers and restoration professionals.

Trust the restoration experts at SERVPRO of Carrollton for water, fire, storm, and commercial damage restoration. The owners of SERVPRO of Carrollton have the following certifications:

  • IICRC-Certified Firm
  • AMRT - Applied Microbial Remediation Technician
  • ASD - Applied Structural Drying Technician
  • ECTP - Employee Certification Training Program
  • FSRT - Fire & Smoke Damage Restoration Technician
  • OCT - Odor Control Technician
  • RRRP - Lead-Based Paint Activities and Renovation
  • WRT - Water Damage Restoration Technician

SERVPRO of Carrollton offers twenty-four-hour emergency service, highly trained restoration technicians, and advanced restoration and cleaning equipment. For more information about the Bent Tree, TX, damage restoration company, contact the office by phone at (972) 446-0383 or by email at office@SERVPRO10952.com.

Why Reviews Matter-

2/13/2021 (Permalink)

More than ever before we are relying on the internet to provide feedback on specific service industries.  Today you can gather quick information on food, clothes, books, movies, music, commodities, and professional services.  With a simple click you can make informed decisions based on the public’s opinion and their experiences. SERVPRO of Carrollton also relies on such feedback for future client business.  Here are several reasons why review matter.  We hope this information will help provoke you to leave behind your story about the services that SERVPRO  provided for you during a time you needed help most!

  1. Social Proof Drives Purchases. We are more likely to make a purchase if others say (or write) it’s a good idea.  If you experience a flood or fire in your home or business, we understand that you want things to get back to the way things were before – quickly, safely and correctly.  SERVPRO of Bent Tree and Carrollton can and will do that for you!
  2. They Make Your More Visible. The more we feed the internet content machine, the more brand algorithms will increase in your favor.  We just LOVE to see 5 Stars across the board!
  3. They Make You Look Trustworthy. Positive reviews build significant trust and brand credibility.  SERVPRO is a brand you should be able to trust, especially during times of crisis.  We value your trust and we stride not to ever let you down.
  4. Conversation About You. Positive online presence promotes a good reputation.  The more good stuff people have to say, the more likely others will utilize your brand.  Let’s face it, we like it when people talk about us!
  5. They Are Increasingly Essential to Decision Making. Almost two-thirds of shoppers that that online reviews are an essential part of the decision process. This is Huge! Your opinion matters, even to complete strangers.
  6. They Have a Clear Impact on Sales. From our perspective we agree with this point.  Doing a phenomenal job in the beginning will bring re-turning customers.  We are fortunate to have a solid client base of customers who call us repeatedly for their cleanups.  We take those gestures as the greatest compliment of all!
  7. They Give You An Open Line to Consumers. Positive and negative reviews are an excellent opportunity to open a dialogue about how we operate.  The more stories (good or bad) we put out there the more able we are to educate on our processes and cleaning methods, so that every situation is analyzed and corrected to better serve our consumers.

Please share your experience with us, as well as the world-wide-web, and help us help others!  We appreciate you and we appreciate your time!

Click Here to leave your review.

Why You Should Choose SERVPRO As Your Water Damage Restoration Company

12/14/2020 (Permalink)

Blog Summary: To help you find the best solution for water damage to your property, SERVPRO tells you why it is the best choice in Carrollton, Texas, when compared to other restoration companies.

If you need flood cleanup, water removal, or any other water damage restoration, you want to find a company that can give you building restoration services to make your home feel like new. SERVPRO of Carrollton, Texas prides itself on standing above and beyond other restoration companies providing residential and commercial water damage services. 

Full Restoration Process

When going through all of the steps to reverse water damage, you may find yourself working with multiple contractors. Water restoration companies may only provide specific services such as water extraction, causing you to require the services of other contractors such as mold remediation companies and costing you precious time and money.

In contrast, SERVPRO offers services that encompass the entire process of water damage restoration including structural repair and mildew removal. The professional teams at SERVPRO follow a strict and efficient water cleanup process that includes the following:

  • Emergency Contact Response
  • Inspection and Assessment
  • Water Extraction
  • Mold Removal and Anti-Microbial Measures
  • Drying and Dehumidifying
  • Cleaning and Repair
  • Restoration


Every step is performed with the latest technology and cleaning techniques designed to extract hidden moisture efficiently and completely. SERVPRO has access to national resources in each of its locations to use equipment ranging from high-tech detection such as infrared cameras and hygrometers to industrial-grade pumps and extraction units. The response team is always from a local franchise so that they can guide you through the entire process and follow up as necessary to restore your property to its former glory.

Ready to Help Anytime, Anywhere

SERVPRO operates nationally but has strategically placed positions in locations such as Carrollton to ensure quick responses to local emergencies. Each locally owned and operated franchise can respond quickly to requests at residential or commercial properties of any size with 24-hour service any day of the year

They begin water extraction almost immediately in order to prevent further damage and make use of SERVPRO’s national resources with the highest quality professional equipment and cleaning products. The process is overseen by a commercial operations manager to ensure timely damage mitigation, and everything is documented meticulously to validate the complete cleaning process for you and your insurance.

Trained and Certified Experts

SERVPRO has years of experience in responding to requests for restoration after large-scale emergencies. In addition to joining fire restoration companies during California wildfires, its teams have mobilized to repair damages from Hurricane Katrina, the Carolina floods, Hurricane Irma, Hurricane Harvey, and more. Local command centers that are experienced with the emergency restoration needs you face in Carrollton are ready to respond quickly to any disaster.

In addition to having hands-on experience with storm damage, water restoration, and structural drying, the members of SERVPRO all have Institute of Inspection Cleaning and Restoration training and certifications to uphold the best practices and standards in the industry. Each employee also takes part in continued certification training and ongoing education to ensure professional quality through the latest restoration techniques.

SERVPRO operates locally in Carrollton, TX, to provide around-the-clock emergency services. If you need flood cleanup, fire damage restoration service, or air duct cleaning service in the 75006 area, contact SERVPRO’s team of trained professionals at any time to prevent further damage to your property.

Far North Dallas Communities where we provide services.

12/9/2020 (Permalink)

gloved hand #TeamBehindThe Clean

Here at SERVPRO of Carrollton, TX and Bent Tree, TX, we provide service to all of the surrounding areas in Far North Dallas.

We provide emergency response 7 days a week, 24 hours a day and 365 days a year.  We respond to all kinds of disasters that can occur in your home and business.  

Toilets overflow, pipes leak, sprinkler systems malfunction, storm damage occurs, decontamination can occur when someone in the home gets a contagious virus and you want to keep everyone else healthy.  

We are always ready to respond!  Call us today or when the disaster strikes!  

972-446-=0383

The SERVPRO ERP Emergency READY Profile Plan Provides Hebron Property Owners with Means of Preventing Water Damage.

12/1/2020 (Permalink)

Emergency Ready Profile app Do you know where to shut off water and gas to your property?

Clients dealing with water damage situations do not have much time to research whom to call for help. Water is all over the floor. The client is worried about damage to their Preston Ridge home or commercial space and the contents. Consumers may lose time at work, and business owners may need to close.

This is why SERVPRO should be your first choice for water damage and the surrounding areas. We respond in less than 4 hours from your initial call and are available on a 24 hour / 7 day a week basis. We have fully equipped trucks available to be dispatched to your home or business. We train our team members in water damage restoration, microbial remediation as well as additional courses for many other emergencies, including fire and smoke damage.

We work with your insurance company adjuster to help manage the insurance claim process and the paperwork. We discuss each step with you and your insurance company. If needed, we set up staging areas to store your content.

We equip SERVPRO trucks with the latest water removal extractors, moisture and humidity sensors, and drying equipment to ensure there is no moisture remaining. We avoid mold infestations by thoroughly drying your home and its contents.

Response time is critical. A fast response can limit the amount of damage and enable your home or business to be returned to you quickly. SERVPRO is committed to minimizing the response time to your location.

We are also committed to helping our clients prepare for water damage. That's why we offer our free Emergency READY Profile Program (ERP.) When you create a SERVPRO Emergency READY Profile, the information in this profile can be used by both team members and clients to respond quickly.

There are tips for the homeowner as well as employees on what to do to minimize the damage. There is information about where shutoff valves are located. Are there keys needed for access? Our profile includes Insurance company information. SERVPRO offers superior response times and service to our customers.

Call SERVPRO of Carrollton at 972-446-0383 for 24/7 service. 

Why SERVPRO is the First Choice for Water, Fire, Storm, and Mold Damage Restoration Needs

12/1/2020 (Permalink)

storm damage Faster to any disaster!

Why Carrollton Residents can Act Decisively Against Storm, Mold, Fire or Water Damages

Carrollton, Tx residents use restoration services when unexpected home emergencies occur. By doing so, they can often save thousands of dollars in potential secondary damages that may occur as a result of improper or home restoration services.

Our company has been a stalwart in the community of Carrollton for several years. It partakes in regular donations of both money and time to charity missions like clothing drives or children's shelters. Throughout the year, our servicemen and women are on-hand to help you overcome an emergency with minimum inconvenience and expense. Contact us anytime to arrange restoration services for water, mold, storm, or fire-related damages.

Water Damage Restoration

Homeowners may experience water damage in their home at any time of year. These can be either in the form of excessive quantities of moisture in a short period overloading a home's defenses, or long-term problems creeping up over several months.

Whether your home falls victim to flooding or a slow internal leaking, our water restoration technicians (WRT) are on-hand to provide the assistance you need. SERVPRO is available twenty-four-hours a day and even runs an out-of-hours service for emergencies.

Water incidents in your property can cause a chain reaction of interrelated issues. These issues may include problems with odor, microbial bacteria, fungi, or soiling of your possessions. SERVPRO restoration services are comprehensive in their approach to your Carrollton, TX home and can stop damage as well as putting in place proven methods to reverse it. Usually, we start by thoroughly removing water from the property, then drying using proper drying methods.

Mold Remediation

Indoor air quality is becoming increasingly prominent in the restoration service industry. Often, homeowners are surprised by quite how many toxins can exist in a home environment. The issue is especially pertinent in homeowners that have mold damage.

Molds breed by releasing microscopic spores into the surrounding atmosphere. These spores can cause unpleasant odors as well as ingestion when inhaling indoor air. SERVPRO takes decisive action during mold remediation to ensure the spread is limited and your air-quality restored.

Setting up containment is an essential part of the restoration. Usually, an area of your Seattle home that shows evidence of mold growth needs quarantining. The removal of mold colonies or demolition of infested materials increases airborne spores.

SERVPRO applies negative air pressure when performing controlled demolitions to ensure that the spread of spores is under control. Also, we may use physical barriers such as polyurethane sheeting to prevent microscopic spores from escaping.

Airborne particles are frequently invisible to the naked eye. This invisibility makes it challenging for a homeowner to assess or act against unwanted indoor air particles. Using high-efficiency particulate air-filters (HEPA), SERVPRO technicians can remove particles from the air that are as small as 0.3 microns. Air scrubbing equipment combined with deodorizing methods saves time on the turnaround of your restoration service.

Storm Damage Restoration

Storms can expose your home to outdoor elements as well as pathogens that may enter in floodwaters. Extraction is the most effective method of controlling storm damage in your Seattle home. However, to be truly useful, you need to combine rapid extraction with careful cleaning and drying.

At SERVPRO, we often find homeowners suffering from microbial growth or mold issues traced back to initial flooding several weeks or months before.

 When water is extracted and dried, it can leave behind microbes or stain on the flooring materials of your home. We use rotary floor machines to both loosen soiling from hard surfaces and apply pre-conditioning agents to soft ones like carpets. Rotary machines not only help to dislodge severe soiling but can help to buffer floors and leave them in a preloss condition.

Fire Damage Restoration

If your heating ventilation and air conditioning (HVAC) system are on, it can cause extensive fire damage to your home during a storm event.  Air entering the supply side can overload filters causing hot smokes to travel through ventilation shafts. Return side outlets can then end up spewing soots, odor, and ash into unaffected regions of the house. SERVPRO restoration services incorporate a comprehensive game plan for HVAC inspection, cleaning, and replacement of ventilation ducts.

Hot smokes are attracted to cooler surfaces, which include the metal insides of a ventilation shaft. These can deposit thick soiling onto the inner sides of an HVAC system, which can be challenging and technical to clean. SERVPRO restoration services here in Carrollton, TX can remove both return and supply-side air ducts to carry out in-depth inspections. Using air whips, we can dislodge loose soiling, which can then vacuum out using negative air pressure machines. Cleaning of the interior closest to the wall- where soiling builds up- can be cleaned using water and oil-based solvents.

Once your HVAC is clean, we can begin to perform repairs. Cavities opened with a circular drill for negative air pressure machine access can be resealed using aluminum plating. We can replace ducts in every room inexpensively. Return side ventilation filters need replacing to ensure that odor remains under control, and your home brought to a preloss condition.

Home emergencies are unexpected and, at times, seem unfair. Contact us  at 972-446-0383 for assistance with mold, storm, fire, or water-related incidents.

Why Choose SERVPRO? Because Response Time Matters

11/12/2020 (Permalink)

faster to any size disaster - image of green SERVPRO vehicle on road #Heretohelp

When disaster strikes your home or business, time becomes an especially precious commodity. When it is your home or livelihood on the line, you don’t have the benefit of waiting for help—you need it right away.

We know that a fast response is crucial, which is why responding faster to any size disaster is more than just a slogan to us.

Why a Fast Response Matters-

When it’s your belongings or business on the line, time is not a luxury you have regarding disaster cleanup. This is especially true when water damage has come into play, which can be through various means such as flooding, appliance and/or plumbing failures, storm damage and fire damage, as water is used to put out the fires.

It only takes mere minutes for water to spread throughout your property, where it will saturate everything in its path. The walls, the floors, upholstery and your belongings are fast casualties of water.

The effects of water damage within the first 24 hours include:

  • Drywall beginning to swell and break down
  • Metal surfaces beginning to tarnish
  • Furniture beginning to swell and crack
  • Dyes and inks from cloth and paper items spreading and staining
  • The beginning of a musty odor

The damage continues to worsen as time goes on. Between 48 hours to a week later, you could begin to see:

  • The growth and spreading of mold and mildew
  • Swelling and warping of doors, windows and studs
  • Metal beginning to rust and corrode
  • Paint beginning to blister
  • Wood flooring swelling and warping
  • The possibilities of serious biohazard contamination

Water damage that is left unchecked for over a week can lead to a dramatically increased restoration time and costs and can also impact structural safety.

How We Can Help-

We can provide an immediate response to any size disaster, which can help minimize the damage and help keep the cleaning and restoration costs manageable.

Our trained cleanup and restoration specialists can be dispatched to your property or business at any time, no matter what day or time it is.

Being a locally owned and operated franchise helps us be close by and ready to respond whenever the call comes in. A major perk of being part of a national network of over 1,700 franchises is that we have access to more resources for the cleanup and restoration projects that may be larger or stem from major storm situations.

Remember, if you need us, we’ll be there—no matter the time or day. The team of highly trained restoration experts at SERVPRO of Carrollton in Texas is available for emergency cleanup and restoration services 24 hours a day, seven days a week.

We are Cleaning Experts-

3/17/2020 (Permalink)

Here to Help Graphic 7x24x365

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Carrollton, 972-446-0383

Why SERVPRO?

2/14/2020 (Permalink)

Each morning at 8:00 am sharp, the entire staff of SERVPRO of Carrollton begins with a meeting in our conference room.  We use this morning meeting to discuss the calls that have come in from the previous day and to assess what work is scheduled for the day ahead.  This daily meeting is just one example of the team approach SERVPRO takes in providing quality work to our customers. As the Corporation celebrates its 50th anniversary this year, we take the corporate theme of “One Team” to heart by making sure that all team members, from the front office to the crew of technicians, know that they each play a role in getting the job done.  SERVPRO of Carrollton is locally owned and is recognized as a Top 100 franchise among over 1700.  

SERVPRO handles restoration work on both residential and commercial structures for damage from water, fire, smoke, sewage, and mold. Many of our jobs come from everyday mishaps such as leaky supply lines, busted pipes or backed-up toilets. We have staff members who deal directly with insurance claims submitted for damages and with an on-site showroom of flooring samples, tiles, cabinetry and more, we can take the stress out of getting a property back to preloss status. 

One service SERVPRO offers to businesses is the Emergency Ready Profile (ERP) mobile app. Business owners can schedule a free, no strings attached appointment with an account manager to assess their properties and identify where shutoffs are located and whom to call should disaster strike. Having an ERP can help give business owners peace of mind should they need to take days away from their property for vacations or other absences.

We're a business no one hopes to need, but our hope is that we can assist both homeowners and business owners to be prepared, and to know who to call in such an emergency. 

We are always here to help!

SERVPRO of Carrollton 1-4-8

12/27/2019 (Permalink)

SERVPRO is your only local restoration company that follows the “1-4-8” rule of thumb.

 Every SERVPRO franchise is required to fulfill these guidelines:

1: One Hour: We guarantee that our customers will be contacted within one hour of their initial loss. When it comes to a water or fire damage, we know time is of the essence, and the faster our response time is, the less damage you are likely to encounter.

Here at SERVPRO of Carrollton, our response time is usually much faster than our one-hour promise.

4: Four Hours: If you decide you need our immediate assistance, we promise to be on-site and ready at your location within 4 hours to start the mitigation process. Again, we are usually on-site much quicker than our 4- hour promise, which our local competitors do not offer. We take pride in going the extra mile to provide excellent customer service.

8: Eight Hours: Within 8 hours, we promise to provide you and your insurance carrier or adjuster a scope of the damage along with a plan of action regarding your mitigation needs. We understand how keeping up communication is key for our customers’ peace of mind throughout the mitigation process.

At SERVPRO of Carrollton we guarantee to always follow Corporate’s 1-4-8 response time guidelines and strive to assist our customers even faster whenever possible.

If you have water or fire damage, don’t hesitate to call SERVPRO of Carrollton at 972-446-0383.

 We are always happy to help our customers feel “Like it never even happened.”

Why Choose SERVPRO? Our Advanced Equipment and Technology!

12/2/2019 (Permalink)

Racks of Drying Equipment "Like it Never Even Happened!"

At SERVPRO of Carrollton,  we strive to provide our customers the best service using our latest, up-to-date equipment and technology. We understand the stress that comes with experiencing a water or fire damage and our goal is to alleviate that stress as quickly as possible. We always follow the practices and standards set by the Institute of Inspection Cleaning and Restoration Certification (IICRC).

When we report to a water damage at a home or business, the first step is to determine the extent of the damage, and the areas affected. Our advanced moisture meters allow us to detect water that cannot be seen behind the walls or under your flooring, and exactly how saturated it is. We use our infrared cameras for areas that are harder to detect with the meters.

Once we determine the affected areas, we will set up drying equipment. Our industrial dehumidifiers and high-speed air movers are typically used in a residential or small water loss. The dehumidifiers help remove the moisture from walls, ceilings, and floors. The air movers increase air circulation, improving the overall drying time by helping to evaporate moisture in the air quickly. For larger commercial water damages, we use our high-grade desiccants to complete the drying process more efficiently.

Water and fire damages have the potential to cause powerful odors. We use air scrubbers and deodorization agents to remove these odors and help control air quality. Our air scrubbers remove chemicals, contaminants and gasses from the air through a filtration process. Our deodorization agents control the odors helping to eliminate them from the air all together.

If you have a water or fire damage, call us at 972-446-0383.

With our advanced equipment & expertise, we promise to make the damage feel “Like it never even happened.”

Key Reasons to Choose SERVPRO!

12/2/2019 (Permalink)

Servpro digital graphic Orange and Green Call us anytime- We are HERE to Help!

Home/business owners rely on SERVPRO of Carrollton to restore damaged property for tons of reasons. Here are just a few below:

  1. We Respond Promptly 

 You can reach us 24 hours a day and 7 days a week and 365 days a year. Our phones are answered by our trained-on call managers for the week outside business hours. Meaning that you will always to speak to someone who is able to dispatch crews to assist you.

  1. SERVPRO is Trained & Qualified

Our crew members have the best training through the IICRC (Institute of Inspection Cleaning and Restoration Certification). Along with the best training, SERVPRO of Carrollton has certifications through IICRC such as WRT, AMRT, FSRT, CCT and more.

  1. We Understand

SERVPRO of Carrollton understands the situation and how you feel when it comes to a loss. We’re on the same page with you when it comes to keep the cost down, remediate the damage and make your home or business look and feel “Like it never even happened.”

  1. Restore vs Replace Philosophy 

To someone who is untrained and experienced when it comes to a water or fire damage, it would make sense to replace everything. The drying and cleaning methods that we use allows us to save a lot more than replacing. The benefit of restoring is being cost effective, saving time and it gives the customer a peace of mind.

 SERVPRO of Carrollton is always here to help whenever you need it. If you discover water coming through the ceiling of your home at 4 AM, or you are notified by your building's security system that your fire alarm is going off and your warehouse is full of smoke, call us at 972-446-0383.

You will be speaking to a decision maker who is able to dispatch a crew and help you make it “Like it never even happened.”

We are LOCAL and care about the Carrollton Community!

11/12/2019 (Permalink)

7x24 Service Always Available to put our Customers at Ease! 7x24x365!

The effects of a disaster on your home can get felt immediately. From the impact that it has on the relocation of your family until the situation can get restored to the damages caused to the structure and the contents of the property, you need a team that can restore your house quickly.

Our office is a family run business that focuses on being on-time, efficient and providing quality services to our customers.

 We offer a fast response time and highly trained professionals capable of assessing the damage to your property and having the experience to overcome it.

We care about our customers and do what it takes to work with their insurance company to make the process smoother.

Something that makes our franchise a wise choice for those battling the effects of disasters like fire, mold and water damage is our fast response to the emergency. We have a 24-hour response team that can mitigate loss at your property by preventing the damage from continuing to spread throughout your home.

We have advanced technology that can extract water fast and start drying up damp areas on your property. This ability alone can help to starve out active mold colonies as our remediation technicians begin the preparations for removal of the organism, but also preserves materials affected by water loss incidents inside the house.

Our SERVPRO franchise is also a wise choice because of our highly trained technicians. When a water disaster strikes your home, you put your trust in those that come to help you restore the damage and get it back to preloss conditions.

We ensure that the professionals we dispatch throughout our service area are educated and experienced in the best practices and tactics to make restoration as fast and effective as possible without compromising quality.

Locally Owned Company with National Resources

No matter what the emergency, our SERVPRO of Carrollton response team is ready to help you 24/7 when you call (972)446-0383.

Steps a Disaster Response Team Will Take Following a Massive Storm

3/24/2019 (Permalink)

SERVPRO can respond to thunderstorm damage

Like other business owners, you may worry about what to do in the wake of a major storm or weather event. These incidents could inflict serious harm to your employees and could also result in costly damages to your office. Plus, without effective disaster recovery, your operations may stall, and your business could suffer. Fortunately, there is help. Top disaster response specialists have the expertise and experience to handle even the most devastating issues.

Common Disasters the Professionals Respond to:

Living in, Carrollton, TX, you know that you and your company are susceptible to Mother Nature’s fury at any time. It’s nice to know that there are qualified professionals who have the training, skills and equipment to clean up and make your office safe again. The pros can respond to the following:

  • Major thunderstorms
  • Hurricanes
  • Tornadoes
  • Floods
  • Mudslides

Size Doesn’t Matter

You may think your unique situation won’t warrant the right help. For example, if a massive storm rolls through the area and inundates your office, you may lose hope that any company would have the capacity to help. Or, if the incident is on a smaller scale, you may wonder whether a disaster recovery team would bother with your needs. Luckily, the most reputable companies can take care of you whether your cleanup job is small, huge or somewhere in between.

Effective Process

When you’ve got water in your office building, you need to count on a crew to get your facility back to working order. Even in the aftermath of the worst storm damage, the best cleanup team will come through. They’ll use the most powerful equipment and employ industry-leading methods to remove water, dry the affected area, and clean and sanitize your office. If necessary, the corporate office will send additional equipment and technicians to the scene to ensure the recovery effort is successful.

The right disaster recovery company will be a lifesaver during this time of need. It’s comforting to know you can trust the professionals.

How SERVPRO Helps During a Disaster

2/18/2019 (Permalink)

Residential storm damage in Carrollton, TX

How SERVPRO Helps During a Disaster

During a natural disaster in Carrollton, TX, it can be expected that there will be a large amount of damage to the area. When this happens, it is important to call on a reliable service for disaster recovery. Here are just a few reasons why SERVPRO is a leading choice during emergencies.

1. They Can Handle Any Size Disaster

When a large disaster occurs, it can cause a devastating amount of storm damage. It can take a lot of work to get the rebuilding process completed, starting with mitigation and ending with restoration. Whether it’s a flood, hurricane, tornado or blizzard, they can handle any kind of disaster. Their large-loss specialists are trained and qualified to take care of an emergency of any size.

2. They Are Available Nationwide

SERVPRO has over 1,700 franchise locations across the nation, so they can arrive quickly wherever they are needed for disaster recovery. Corporate locations can provide any needed equipment to franchise locations so that they have the right tools to get the job done. When extra help is needed in a particular location, teams from other areas can be called in for help.

3. They Are Always Ready

Because they are open 24 hours a day and are available any day of the year, SERVPRO is always ready to come to your aid. Their quick storm response time means they can start working as soon as possible to mitigate any property that has been affected by the disaster. Getting mitigation done in a timely manner means that there will be less overall damage and the restoration process will take less time and money to complete.
When you are in need of a disaster recovery service, you should choose a company that can work well while completing mitigation and repairs as quickly as possible. With highly-trained professionals that are always available in many locations across the country, SERVPRO is an obvious choice.

3 Ways To Prevent Water Damage During Construction

12/26/2018 (Permalink)

Mitigation on commercial building due to pipe leak in Carrollton, TX

Preventing Water Damage During Construction

Constructing a new area or making renovations can benefit your business in Carrollton, TX in many ways. However, avoiding a water pipe repair or a leaking appliance can result in water damage during construction. There are several ways in which you can prevent water damage from occurring during construction.

1. Protect Important Areas and Items

In order to ensure that water doesn’t cause major damage to your business, it can sometimes be helpful to make sure certain areas in your business and items in your business are protected. For example, it’s often wise to make sure any electrical systems are turned off or moved away from the construction to prevent them from coming in contact with water. Additionally, using waterproof containers to store important documents can give you peace of mind.

2. Monitor Water Use Before and During Construction

If you know the average amount of water your business uses before construction, keeping track of the amount of water being used during construction will be easier. If you notice a sudden spike in your water usage, you can search for the potential causes of the jump in water usage. Additionally, if you do notice an increase in your water use prior to construction, it’s often best not to put off the water pipe repair or other issue, and instead fix the problem before construction begins.

3. Conduct Frequent Inspections

Throughout construction, it can be helpful to inspect your building to ensure there are no hidden issues. It can be particularly useful to inspect your appliances and pipes if they are near the area that is under construction, as these items are more likely to become damaged. By doing these inspections, you are more likely to notice a leaky or broken pipe or appliance, and you may be able to prevent your building from becoming flooded.

Monitoring your water usage and making a water pipe repair or fixing other issues before construction, keeping your building and documents safe and conducting frequent inspections can help you prevent water damage. Consider contacting water damage restoration professionals if your business has already sustained damage.

How To Resolve a Mold Issue at Your Business

11/28/2018 (Permalink)

Mold present behind wall in Carrollton,TX

Discovering you have a mold problem at your Carrollton, TX, business can be stressful. Black mold and other fungi grow and spread for many reasons but are usually the result of a flood, pipe leak or other source of moisture. Cleanup efforts can be a challenge; however, knowing which steps to take may help you save time and get your business back on track.

Contain the Area

Performing mold remediation is an important step once you discover it inside your building. Even if the growth is already significant, you can stop the spread of mold spores by taking several simple actions before help arrives:

  • Turn off the HVAC system
  • Open windows in the affected area
  • Use fans to lower the humidity where mold is present

Have your employees and customers steer clear of contaminated rooms and place barriers and warning signs to prevent anyone from entering.

Call in Mold Professionals

Black mold and other types of fast-growing fungi are usually difficult to destroy, so calling in a mold damage and restoration service can be an effective step in your mold cleanup efforts. Professional technicians can target the source of the growth, gauge how serious the infestation is, and offer you different options for restoration based on your budget and needs.

Opt for Tear Out and Flood Cut Services

If the mold inside your business was caused by severe flooding, it is wise to ask your restoration technicians about tear out and flood cut services, especially if affected rooms contain drywall. This material can absorb water and allow mold to grow inside walls, where it often causes insulation and wood to rot. Cutting into the drywall to find and remove damaged building materials can prevent future mold growth and the costly repairs that might come with it.

Flooding and other moisture issues can cause black mold to grow inside your Carrollton, TX, business as soon as 24 hours after the event. Knowing which steps to take for remediation could mean the difference between resolving the problem efficiently and a prolonged closure that might affect the future of your business.

Smoke Damage From a Fire Can Be Very Destructive

11/20/2018 (Permalink)

Smoke smell removed from a Carrollton,TX business

Five Commonly Overlooked Areas to Keep In Mind As You Recover From a Fire

When you think of a fire blazing through your business in Carrollton, TX, you most likely picture charred wood and flames leaping from surface to surface, gobbling up precious paperwork. But take a moment to consider another cause of damage — smoke. The odor of smoke from a fire will not simply go away on its own; you must employ smoke cleaning techniques to prevent health issues and other problems.

  1. Not all smoke is created equal. Certain items produce toxic substances when they burn and leave a harmful, or even greasy, residue on surfaces in addition to the smoke odor. Handling these items can make you sick.

  2. Upholstery and draperies can be ruined by smoke damage. The odor goes deep into foam cushions and can even stain the fabrics. Just airing them out in the fresh air and sunshine is not nearly adequate.

  3. Recessed lighting, frequently found in business locations, can harbor smoke residue, which, when the lights heat up, can release a strong odor for years if not cleaned.

  4. HVAC ducts that carry air conditioning and heat into your office spaces can also carry allergens and toxins into the lungs of your employees or clients, causing health issues. Ductwork will require professional inspection and smoke cleaning services, which may involve using ozone machines or air filtration devices.

  5. Acoustic ceiling tiles can become discolored and stained and release the smoke odor into the air indefinitely if not cleaned or replaced.

As you can see, in addition to the burned areas of your business, and any water damage caused by the hundreds of gallons of water used to put out the fire, smoke can be incredibly invasive, sneaking into every crevice and settling there, requiring thermal foggers to reach all those hiding places. If you are located in Carrollton, TX, don't worry; your nearby smoke cleaning specialists can offer great peace of mind as they thoroughly eradicate smoke damage and odor.

3 Important Facts About Flood Damage Cleanup

11/13/2018 (Permalink)

Major residential storm damage in Carrollton, TX

Flood Damage Cleanup

When heavy flooding occurs in Carrollton, TX, it can cause widespread damage throughout your home. From soaked drywall to standing water that can warp or rot wooden or carpeted flooring, flood waters can wreak havoc on every level of your house. However, before you begin the cleanup process, it is important that you understand the difference between storm floods and those that stem from plumbing problems, as the remediation and restoration for each can differ.

1. Storm Floods Are Usually Widespread

When violent storms cause flooding, the water can be difficult to control or divert. Even streams or creeks that spill over during heavy rain are capable of creating significant flood waters that can pour into your home. When this happens, almost any room can be affected, and unlike small plumbing floods, the water cannot be confined to one area.

2. Flood Water Is Contaminated

Flood damage cleanup presents a unique set of challenges because of the condition of the water. Overflowing sewers, animal waste and pesticides from flooded lawns can severely contaminate flood water and make it dangerous to handle. Experienced technicians that work at a storm cleanup and remediation service usually call this Category 3, or black water, as it did not come from a sterile source, such as a broken kitchen pipe or water line, both of which are generally considered Category 1.

3. Mold Growth Can Happen Quickly

Standing water that stems from heavy floods can increase the humidity in your home and accelerate mold growth on walls, ceilings and furniture. Having the rooms drained as soon as possible can decrease this type of water damage. However, if mold develops afterward, it is wise to ask your cleanup technicians to perform a flood cut in each room to ensure no fungi has spread into the interior walls.

Flooding can cause significant damage when it invades your Carrollton, TX, home. Understanding the difference between outdoor floods and those that begin indoors will likely make the cleanup process less stressful.

When Do I Need Commercial Flood Insurance?

6/15/2018 (Permalink)

Commercial insurance covers one type of water damage, while flood insurance covers an entirely different type of water damage.

You may think you don’t need commercial flood insurance, especially if you live in a particularly dry or elevated area of Carrollton, TX. Yet you’d be surprised by the situations in which flood damage can strike, and leave you high and dry on coverage for damages. So what’s the deal with commercial insurance?


What Flood Insurance Covers


You may already have a commercial property insurance policy, but this only covers water damage related to burst pipes or other such incidents. When floods happen from storms, melting snow, hurricanes, or other natural disasters, you need a separate flood policy to cover it. This policy will cover floodwater damage to:

• Structural damage to walls, floors, and ceilings
• Fixtures
• Furniture
• Inventory
• Business property

If a flood affects your property and these items or structures are damaged, then your commercial flood policy will generally cover the cost of replacing them with comparable items up to a certain point. An insurance adjuster will make necessary determinations regarding a claim, and the amount that may be awarded in compensation.


What Flood Insurance Doesn’t Cover.


Flood insurance doesn’t cover everything, though. Your policy usually won’t cover things such as:

• Damaged currency
• Mold and mildew damage, particularly if preventable
• Economic losses due to business interruption
• Cost of temporary premises or housing
• Vehicle damage
• External property, furnishings, and décor outside the commercial building

Some of these items will be covered under a standard insurance policy for commercial properties.


So I Need Both Flood and Commercial Insurance?


Yes. Commercial insurance covers one type of water damage, while flood insurance covers an entirely different type of water damage. To be safe, especially if you live in an area prone to flooding, high levels of snow melt, or other natural disasters, you should attain both types of insurance. Many insurance companies will provide you with a quote on a package to combine the two, or discuss your options for purchasing each policy separately.

For more information, please visit us at http://www.SERVPROcarrolltontx.com/.